1. Overview

At SMURL, we strive to provide the best possible service. If you are not satisfied with your purchase, we are here to help. Please read our refund policy below for details on eligibility and the process.

2. Eligibility for Refunds

• Refunds are only available for paid plans (Monthly or Yearly) purchased directly through SMURL.
• Refund requests must be made within 7 days of the original purchase date.
• Refunds are not available for free plans or after significant usage of the paid plan (e.g., shortening more than 10 URLs after upgrade).
• We reserve the right to deny refund requests that do not meet these criteria.

3. How to Request a Refund

1. Contact our support team via the contact form or email us at contact.teamrkg@gmail.com.
2. Include your account email, payment ID, and reason for the refund request.
3. Our team will review your request and respond within 3-5 business days.

4. Important Notes

• Approved refunds will be processed to your original payment method within 7-10 business days.
• We are not responsible for delays caused by your payment provider.
• Repeated refund requests or abuse of the refund policy may result in account suspension.

5. Contact Us

If you have any questions about our refund policy, please contact us.